No Returns & No Cash Refunds:
We do not offer cash refunds or returns once an order is successfully placed and delivered.
Exchange Only for Damaged / Defective Products:
Exchange is strictly allowed only in case of damaged or defective items received upon delivery.
Mandatory Unboxing Video Proof (Within 24 Hours):
- Customers must report any damage or missing items within 24 hours of delivery.
- A continuous 360-degree unboxing video proof (showing the package condition and shipping label without any cuts or edits) is mandatory to claim an exchange.
Return Shipping Charges:
The buyer/customer is responsible for paying the return shipping charges when sending the product back for inspection/exchange.
Contact Us:
For any exchange or policy queries, email us at info@prabhaglogistics.com or contact via WhatsApp.